Please find the answer to your question in our FAQ below. If you can't find it, you can contact our team.
Calypso Pay is a Canadian based payment gateway. The service enables businesses to accept, send, excahnge and manage cryptocurrency transactions securely and efficiently. It provides tools like on-ramp & off-ramp, invoices, mass payouts, customer management and support for multiple cryptocurrencies, including Bitcoin and Ethereum.
Our legal data: Calypso Pay LTD. 202 - 346 Lawrence Ave, Office 107, Kelowna, BC V1Y 6L4, Canada.
incorporation number: BC1269562; MSB registration number: M20594996.
Calypso Group is a group of companies:
Calypso Pay, a crypto processing platform that lets merchants receive payments in crypto from their clients and pay their partners and workers swiftly with minimal commissions.
Watchblock, a KYT / AML SaaS platform for tracing and monitoring transactions. Watchblock helps customers ensure their incoming payments did not originate in dark markets or crypto mixers. Watchblock is integrated with multiple KYC providers to ensure you get up-to-date information and stay compliant.
WatchData provides Web3 developers with a suite of tools, enhanced APIs, and superior infrastructure to drastically simplify building blockchain apps. The platform acts as the internal tooling for Calypso Group and is available to enterprise customers.
Our services are accessible in most regions, including Latin America, Europe, and Asia. For specific country-level availability and supported payment methods, please contact our team — we’ll be happy to check for your use case.
Please apply by filling in the merchants form on calypso.finance. Our sales manager will contact you ASAP.
The onboarding procedure includes passing KYB verification, signing all necessary documents and integration. We have a dedicated team that supports the client throughout the entire process of connection.
KYB (Know Your Business) is a verification of legal information to comply with regulatory requirements.
No, unlike some competitors, we do not charge an onboarding fee when connecting with us.
KYT (Know Your Transaction) is transaction monitoring to identify suspicious transactions. It checks the date and amount of the transaction, the sender and recipient's addresses, the blockchain networks. Any merchant can use KYT module as a part of Calypso Pay platform.
To explore Calypso Pay in action, please sign up the sandbox demo account. It is absolutely free.
Yes — we support early-stage companies and startups, including those in the process of licensing. We offer flexible onboarding options depending on your jurisdiction and business model.
We support a wide range of business models — including digital platforms, content services, marketplaces, and entertainment ecosystems — each with unique compliance needs. Reach out to our team to evaluate the best onboarding process for your case.
Yes, we call it Sandbox Mode. This is a test environment for new companies, allowing you to explore Calypso Pay features: top-ups, invoices, wallets, exchange and payouts using real funds, with a withdrawal limit of CAD $999 eqivalent.
No, Calypso Pay works exclusively with businesses. But any merchant can create and manage personal accounts for their employers.
In most cases, you will register your company as a merchant. Then you can have different accounts associated with this company. For example, if you have a group of companies, you will be able to manage their finances separately under one account.
The coins with a stable exchange rate usually are the best choice. We would suggest considering stablecoins – like USDC – due to the lowest network fee.
We support all major coins and tokens: BTC, ETH, USDC, TRX, TON, DAI, MATIC, BNB, XDG and LTC*. We integrate new tokens on merchants requests. Please note that we do not cooperate in USDT in the territory of Canada.
*Calypso Pay may at its own discretion restrict the applicability of certain tokens and/or stablecoins in accordance with virtual currencies and/or securities legislation and regulations of Canadian authorities.
Yes. Our on-ramp solution allows users to purchase digital assets using over 25 fiat currencies and 30+ local and global payment methods — including cards, bank transfers, and alternative providers — depending on the user’s region. Integration is available via widget or API.
Absolutely. Calypso Pay allows businesses to perform high-volume payouts in digital assets, including automated batch transactions via API. Perfect for marketplaces, SaaS platforms, and global teams.
Our platform supports recurring transactions such as monthly subscriptions and automated top-ups and we can enable it upon request depending on your use case. Feel free to contact us to discuss your needs.
We work under a Canadian MSB (Money Service Business) financial license, provided by the FINTRAC regulator. We are authorized to operate legally with virtual currencies as well as fiat money.
Yes, we have on-ramp solution which allows your clients to pay in fiat. The funds will be deposited in crypto.
Yes, the fees depends on turnover and the products the merchant uses. We offer a transparent pricing model that includes processing fees and optional volume-based discounts. Please get in touch with sales team to get your special offer.
Yes, Calypso Pay ensures security through encryption, two-factor authentication (2FA), and regular audits. It integrates advanced security services like Crystal, Watchblock, and Watchdata to enhance transaction safety and regulatory compliance throughout the payment process.
In Calypso Pay we use our own product Watchblock integrated with multiple KYC providers to ensure you get up-to-date information and stay compliant.
Please read the API docs here.
Yes, Calypso Pay offers white label solutions on demand. In case you are interested please fill this form.
Account managers and technical support are available 24/7. The client can receive prompt assistance at any time they need it.
If you mean you’ve underpaid or overpaid on an invoice, here's how to proceed.
As a payment provider, Calypso Pay works exclusively with businesses. Therefore, you should first directly contact the support team of website you’ve used ASAP. They should then submit a request to us on your behalf if needed.
Be sure to confirm if their policies cover your specific situation, as each business manages overpayments and underpayments according to its own guidelines.
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